Diagnostic and repair

Diagnose the status of your device and find a solution to your problem.

Can't find the source of your problem?
Use our standalone diagnostics to help you repair your devices.

How does it work?

Just follow the series of questions made by our DIY experts and you will get straight to the problem!

notice OVEN
OVEN
notice COFFEE MAKER
COFFEE MAKER
notice VACUUM CLEANER
VACUUM CLEANER
notice RANGE HOOD
RANGE HOOD
notice DISHWASHER
DISHWASHER
notice WASHING MACHINE
WASHING MACHINE
notice REFRIGERATOR
REFRIGERATOR
notice MICROWAVE
MICROWAVE

You haven’t selected a device

Appareil sélectionné

notice aspirateur

Problem found:

Remember to check if your power dimmer button is not in a low position. Increase the power of the dimmer button. If you hear that the vacuum cleaner is running faster, that's a good sign. If not, it will have to be replaced.
Check the bag or tank to make sure it is not full. Empty it if necessary.
The filter prevents some dust from passing through and can quickly become clogged. Remove the filter and shake/clean it to remove coarse dust.
Disassemble the hose at both ends to make sure you have not sucked up an object that obstructs the passage. To do this, use a metal hanger or wire to pass it through the hose and remove bulky objects.
The brush can sometimes get stuck with hair or animal fur. Remove your brush and clean it.
The motor allows the vacuum cleaner to operate. If it is blocked, the vacuum cleaner may have difficulty fulfilling its main goal of vacuuming. Avoid sucking up flour or plaster at all costs as this may damage your engine.
To check the proper functioning of the motor capacitor, use a multimeter in the Ohmmeter position. Disconnect the cables from the connectors and place the tester tips on them. If the capacitor is operating, the value rises or falls gradually. Otherwise, there is a high probability that the capacitor is defective.
Check that there are no holes in the suction system or parts of the vacuum cleaner that are not properly connected. Check that the vacuum cleaner hose is properly connected and that the seals are securely in place and undamaged. Replace the seals if they are damaged.
Check that the small belt that connects the two brush wheels is not broken. If this is the case, you must change the rotating brush.
The brush motor can be blocked by hair, for example. If this is the case, remove your brush and clean it.
Check that the charging transformer is working properly. If the battery still does not hold the battery, you must replace it.
Remove your rotating brush and clean it. Remember to do this regularly.
An object or large dust may be trapped in the tube. If this is the case, remove the hose at both ends to check that you have not sucked up an object that obstructs the passage. To do this, use a metal hanger or wire to pass it through the hose and remove bulky objects.
Check the bag or tank to make sure it is not full. Empty it if necessary.
The filter prevents some dust from passing through and can quickly become clogged. If you hear a noise that the vacuum cleaner is no longer sucking, remove the filter and shake/clean it to remove coarse dust.
The motor allows the vacuum cleaner to operate. If it is blocked, the vacuum cleaner may have difficulty fulfilling its main goal of vacuuming. Avoid sucking up flour or plaster at all costs as this may damage your engine.
Check that the socket outlet is working. To be sure, connect another device to the same outlet. Also check your circuit breaker to make sure a lead has not blown. If nothing happens, it means that the plug is not working.
Check the condition of the electrical wire. If it is in poor condition, do not take any risks and change it. If the vacuum cleaner starts up when you move the wire, there is a false electrical contact. Do not take any risks and change the power cord.
If your reel is damaged or malfunctions, do not take any risks and change it.
The switch may make a false electrical contact. If so, change it.
Check that the motor is not blocked by dirt. To do this, remove it. On most vacuum cleaners, it is located behind the filter.
The vacuum cleaner may be dirty so if you can, clean it with products that smell good.
An object or large dust may be trapped in the tube. If this is the case, remove the hose at both ends to check that you have not sucked up an object that obstructs the passage. To do this, use a metal hanger or wire to pass it through the pipe and remove bulky objects.
Check the bag or tank to make sure it is not full. Empty it if necessary.
The filter prevents some dust from passing through and can quickly become clogged. Remove the filter and shake/clean it to remove coarse dust.

Appareil sélectionné

notice cafetiere

Problem found:

The limestone may block the movement of the magnet at the bottom of the tank. To solve this problem, pour white vinegar into the tank and wait at least 15 minutes.
In this case, the magnet is not the cause of your problem. You can check the water presence sensor. If you notice any malfunction, change it.
If this is the case, you must change the condenser of your coffee maker. To do this, you will need to disassemble your coffee maker to reach the command.
Check the temperature sensor. If it is defective, change it.
If your pod holder valve is blocked, you must wait for the pressure to drop before you can unlock it. Once the pressure has dropped, open the pod holder valve and clean it. Do not reuse the same used pod.
Solution: Fill half of the water tank of your coffee maker with water. This will be more effective if you use warm water. Fill the second half of the tank with white vinegar. Put a used pod in the pod holder and close the lid. Place a bowl underneath to collect the liquid. Then press the 2-cup button and let the machine run. Repeat the operation until the tank is empty. Once this is done, refill the tank with fresh tap water and operate the machine by pressing the 2-cup button until the tank is empty again.
First check that your coffee maker is properly supplied with electricity. If so, and still nothing is working, disassemble the coffee maker to check that the lugs are connected properly. If your problem continues, the pump is defective and must be replaced.
If this is the case, remove the tank and clean it with white vinegar to unlock the valve. If this does not work, replace the valve or the whole tank.
The purpose of the water filter is to filter out impurities in the water. If it is clogged, remove it if possible to clean it.
If your pump is scaled, the water pressure will not be sufficient. To do this, descale your coffee maker. If the problem is still not solved, change it.
The safety valve serves as a protection for the circuit. If it is blocked, do a complete descaling. If nothing happens, change the valve.
If your solenoid valve is blocked, try descaling. If the problem persists, change it.
Check the condition of the water tank. If it is damaged or punctured, change it.
First, pour water into the tank and see if any water flows out of the tank at the joint below. If this is the case, the seal is worn out and you must replace it.
If the hoses are damaged, replace them. To avoid this kind of problem in the future, consider descaling regularly.
The resistance may crack over time or due to limescale. Change the resistance if it is cracked. To avoid this kind of problem in the future, consider descaling regularly.
The percolator may wear out over time and start to leak. Check the gasket. If it is damaged, replace it.
The steam nozzle may leak with time. Try to do a complete descaling. If the problem persists, change it.
Check that the position valve is not loose. If not, you will have to change it.
Try to do a complete descaling. If the problem persists, replace the part.
If your control thermostat is faulty, you will unfortunately have to change it.
If your temperature sensor is faulty, you will unfortunately have to change it.
First check the scale level of the tubes that connect the resistance. If necessary, descale it. If your thermostat fails, you will unfortunately have to change it.
The resistance heats the water before distributing it. If the resistance is defective, you will unfortunately have to change it.
The purpose of the printed circuit board is to manage all the functions of the coffee maker. If all the problems mentioned above have been verified and the water is still not heating up, the printed circuit board must be replaced.
First of all, check that the coffee maker is properly supplied with electricity. Then check that your power socket is working properly. Also check the condition of the cable. If it is damaged, change it.
First test your switch with a multimeter in the Ohmmeter position. If no value appears, it is probably because it needs to be changed.
The thermostat is used to limit the temperature. If it malfunctions, the water will not be properly heated. If this safety thermostat is defective, change it.
It only takes one safety measure for the coffee maker to refuse to start. To do this, check that there are no leaks.
Do a descaling. To avoid this kind of problem in the future, consider descaling regularly.
The purpose of the printed circuit board is to manage all the functions of the coffee maker. If all the problems mentioned have been verified and the water is still not heating up, the printed circuit board must be replaced.

Appareil sélectionné

notice centrale-vapeur

Problème rencontré :

Le thermostat est réglé sur une température pas assez élevé ce qui entraîne une fuite au niveau de la semelle. Augmentez la température de votre thermostat. Si le thermostat est défectueux, il faudra le remplacer.
Il se peut qu'il y est du calcaire. Pour ce faire, utilisez du vinaigre blanc et faites tremper votre semelle pour la détartrer.
Vérifiez l'état du cordon électrique. Si celui-ci est abîmé ou sectionné, changez le.
Il se peut que le bouchon soit abîmé. Si c'est le cas, changez le immédiatement.
Faites un détartrage de votre centrale vapeur. Si la résistance est défectueuse, remplacez la.
Pour vérifier l'état du thermostat, réglez le sur le maximum. Si l'eau ne se transforme pas en vapeur, il faudra le remplacer.
Vérifiez l'état du réservoir en le démontant. Si celui-ci est abîmé ou fissuré, changez le.
Vérifiez que votre centrale vapeur est branchée, si c’est le cas veuillez vérifier et remplacer si nécessaire, le cordon secteur ou la carte électronique
Si votre interrupteur marche/arrêt ne reste pas enclenché, veuillez changer l’interrupteur.
Le thermostat de sécurité coupe l'alimentation de la centrale vapeur en cas de surchauffe. Il se peut que le tube de chauffe soit entartré. Procéder au détartrage de celui-ci. Vérifiez si le thermostat fonctionne bien à l'aide d'un multimètre en position Ohmmètre en mettant les deux pointes du testeur sur les bornes du thermostat. Si la continuité n'est pas passante, vous devez le changer.
Si votre thermostat réglable est défectueux, changez le.
Si celui-ci fonctionne correctement, vous devriez entendre un " clic " lorsque la température idéale est atteinte. S'il ne se passe rien, il faut le remplacer.
Si votre pompe est défectueuse, il faudra la changer.
Votre résistance peut être entartrée. Faites un détartrage de celle-ci et réessayez.
L'électrovanne s'active une fois que vous appuyez sur l'interrupteur. Vérifiez tout d'abord le bon fonctionnement de l'interrupteur. Si celui-ci n'est pas en cause, vous devez remplacer l'électrovanne.
Si le thermostat est défectueux, vous ne pourrez plus régler la température de votre centrale vapeur. Si c'est le cas, changez le.
Faites tremper la semelle dans du vinaigre blanc pendant plusieurs heures. Si cela ne suffit pas, changez la semelle.
Faites tourner le thermostat dans les deux sens. Si vous ententez un clic, c'est que celui-ci fonctionne. Dans le cas contraire, le thermostat réglable est défectueux, changez le.
Le thermostat de sécurité coupe l'alimentation de la centrale vapeur en cas de surchauffe. Il se peut que le tube de chauffe soit entartré. Procéder au détartrage de celui-ci. Vérifiez si le thermostat fonctionne bien à l'aide d'un multimètre en position Ohmmètre en mettant les deux pointes du testeur sur les bornes du thermostat. Si la continuité n'est pas passante, vous devez le changer.
Commencer par vérifier le niveau d'entartrement des tubes qui relient la résistance. Si besoin, faites un détartrage. Si votre thermostat est défaillant, vous allez malheureusement devoir le changer.
Vérifiez l'état du cordon électrique. Si celui-ci est abîmé ou sectionné, changez le.

Appareil sélectionné

notice four

Problem found:

The supply wires are not tightened properly, tighten them in the connection box
The power supply wires are tight, it is a power grid problem, contact EDF or an electrician
This is a problem with the electronic module of the unit, we recommend that you call a repairman to replace the power supply board of your oven.
This is a problem with the electronic module of the unit, we recommend that you call a repairman to replace the power supply board of your oven.
Test the programmer of your oven. It contains 4 terminals, using a measuring device, check the continuity between the brown wire of the inlet terminal at the top and the brown wire of the outlet terminal at the bottom. Do the same with the blue wires.
If the test is not successful, please contact a specialist directly.
Test the mechanical thermostat, if it is defective, replace it. If the mechanical thermostat is working, it is probably a problem with the probe in your oven. You can test it with an ohmmeter.
Test the resistance of the rotating heat by using this same function. If there is no increase in temperature or if it is not sufficient, please check that the rotating heat fan is working properly. If there is an increase in temperature, please test the other programs available in your oven to find the defective one and contact a professional.
If the test is not successful, please contact a specialist directly.
Check the tightness of the propeller at the bottom of the oven.
The cooling fan is usually located at the top of your oven. Try to put grease on the axes of the cooling fan. If the noise continues, change the fan.
If it's the mechanical clock that's involved, you'll have to change it.
Check the screws and the sheet metal for tightness.
It is possible that the door safety or the printed circuit board may be defective. If this is the case, it must be changed.
Check that your oven is powered by electricity. Also check the electrical installation.
If the door lock is broken, the oven will not know whether the door is closed or not. If it is defective, change it.
Check the thermostat with a multimeter in the Ohmmeter position. If there is no continuity, the adjustable thermostat must be replaced.
The problem may be in the temperature sensor. If so, change it.
Check the electrical terminal block at the back of your oven. If it is defective, replace it.
Check the condition of the thermostat with a multimeter in the Ohmmeter position. Check that there is continuity by placing the two tester tips on each terminal of the thermostat. If the value is zero, you must change the safety thermostat.
Heat up your oven and place your hand over it. If it doesn’t feel hot, you will have to change the grill resistance.
As with the grill resistance, place your hand at the bottom of the oven. If no heat is generated, change the sole resistance.
Check the continuity of the resistance with a multimeter in the Ohmmeter position. If the continuity is not normal, the circular resistance must be changed.
Check the condition of the lamp. Replace it with a specific bulb.
There may be a false electrical contact. Test the lamp socket. If it does not work, change it.
Check the condition of the thermostat with a multimeter in the Ohmmeter position. Check that there is continuity by placing the two tester tips on each terminal of the thermostat. If the value is zero, you must change the safety thermostat.
Check the electrical terminal block at the back of your oven. If it is defective, replace it.
Check the condition of the electrical wires.
The printed circuit board allows you to manage all the functions of your oven. If all the problems mentioned above have been verified, the printed circuit board must be replaced.
Check that your oven is powered by electricity.
The lamp does not work and must be replaced.
Disable this mode using the manufacturer's manual.
Deactivate the child lock using the manufacturer's manual.
Check the electrical terminal block at the back of your oven. If it is defective, replace it.
Check the condition of the thermostat with a multimeter in the Ohmmeter position. Check that there is continuity by placing the two tester tips on each terminal of the thermostat. If the value is zero, you must change the safety thermostat.
The printed circuit board allows you to manage all the functions of your oven. If all the problems mentioned above have been verified, the printed circuit board must be replaced.

Appareil sélectionné

notice hotte

Problem found:

Check the power supply to your hood.
Check that the connector is properly plugged in.
Check the status of the function selector switch. Change it if necessary.
Check the condition of the motor capacitor. Change it if necessary.
Check the condition of the tightness of the turbine. Replace it if it is broken.
Check that the suction motor is not dirty. Also check the filters.
Disassemble and clean the filters.
The printed circuit board allows you to manage all the functions of your hood. If all the problems mentioned above have been verified, the printed circuit board must be replaced.
Remember to check the noise level of the range hood before purchasing.
Check the tightness of the non-return valve. This problem may be due to grease.
Activated carbon filters are normally replaced every 3 months. If the filters are defective, change them.
Check that the turbine is firmly attached. If it seems to you to be in poor condition, change it.
Check the condition of the engine mount. Change it if necessary.
If the engine is oxidized, it will not work properly. In that case, change it.
Test the engine by starting the turbine by hand and check the condition of the capacitor. If it is defective, the engine will not run.
Check that all installation of your range hood is in compliance. If you notice an anomaly, contact a technician.
Check the correct location of your hood, especially with regard to condensation.
Check for the presence of a check valve for the exhaust outlet. Without it, cold air from the outside can enter and condense it. If there is none, install one.
Check that all installation of your range hood is in compliance. If you notice an anomaly, contact a technician.
Check the condition of the drainpipe. Change it if it is damaged.
Observe that the check valve is not blocked by grease. Clean it up.
Remove and clean the carbon filters with product.
Check that the turbine is firmly attached. If it seems to you to be in poor condition, change it.
If the engine is oxidized, it will not work properly. In that case, change it.
The printed circuit board allows you to manage all the functions of your range hood. If all the problems mentioned above have been verified, the printed circuit board must be replaced.
Check the power supply to your range hood.
The lamp may be the problem. If it no longer works, change it.
There may be a false electrical contact with the lamp socket. If this is the case, change the lamp socket.
Check the transformer with a multimeter in the voltmeter position. If no value appears, you must change it.
It may have a false electrical contact or be faulty. If so, change it.

Appareil sélectionné

notice lave-linge

Problem found:

Check that your appliance is properly supplied with electricity. Also check that the socket outlet is working properly.
Your machine may have stopped due to improper positioning of your laundry. Be careful with the weight of the laundry.
Check that the pump or filter is not clogged. If so, clean them up. If it is damaged, you will have to change it.
Check that the hose is not blocked. Remove the hose and clean it. If it is damaged, change it.
There may be too much laundry detergent in the machine.
Try to replace the belt. If this one doesn't hold, change it.
First check and clean the compression chamber. If it still doesn't work, change it.
Carbon brushes can wear out over time. If your brushes are less than 1 cm, you will need to change them.
Test the door safety. If it fails, change it.
Clean the solenoid valve and change if necessary.
The printed circuit board manages all the functions of the washing machine. If all the problems mentioned above have been verified, change the printed circuit board.
Check the flow rate of your water tap. Open it more if necessary.
Check that the drain tube is not more than 10 cm inside the pipe. The pipe must be more than 65 cm above the ground.
Check the condition of the solenoid valve and change it if necessary.
Check the compression chamber and clean it if necessary.
Check the condition of the pressure switch with a multimeter and replace it if necessary.
The printed circuit board manages all the functions of the washing machine. If all the problems mentioned have been verified, change the printed circuit board.
Remember to air your machine after use.
Increase the temperature of your program.
Put more laundry detergent in.
Check the drainage of your wastewater.
Remember to take out the laundry after the end of the cycle.
Respect the recommended laundry weight.
You put too much fabric softener in.
Try to replace the belt. If this one doesn't hold, change it.
Check the condition of the bearings and change them if necessary.
Disassemble and clean the resistance. Replace it if necessary.
Your door seals may be moldy. Clean or replace them.
The plumbing installation is not adequate.
Check that your appliance is properly supplied with electricity. Also check that the socket outlet is working properly.
The door handle can be blocked. Try to unlock it.
Check the status of the door safety and connector. Replace if necessary.
Check that the pump or filter is not clogged. If so, clean them up. If it is damaged, you will have to change it.
Check the condition of the temperature sensor and change it if necessary.
Check the condition of the pressure switch with a multimeter and replace it if necessary.
The printed circuit board manages all the functions of the washing machine. If all the problems mentioned above have been verified, change the printed circuit board.
Check that your appliance is properly supplied with electricity. Also check that the socket outlet is working properly.
The washing program may not have been selected.
Check the closing of the door.
Check the water supply.
Check the status of the door safety and change it if necessary.
Check the condition of the solenoid valve and change it if necessary.
Check the state of the resistance and change it if necessary.
Check the condition of the engine and change it if necessary.
The printed circuit board manages all the functions of the washing machine. If all the problems mentioned have been verified, change the printed circuit board.
Check that the drain filter is not blocked by an object.
Check that the drain hose is not blocked.
Check that the drain hose is not blocked.
Check the condition of the solenoid valve and change it if necessary.
There may be too much laundry detergent in the machine.
Try to replace it or change it if necessary.
Check the condition of the drain pump and change it if necessary.
Check that there is no water leakage.
Check the condition of the cables and change them if necessary.
Check the condition of the door and change if necessary.
The installation is not adequate.
There's too much laundry detergent in the machine.
Check the condition of the door seal and change it if necessary.
Check that the drain pump is not blocked by an object.
Check the condition of the compression chamber and clean it.
Check it is functioning properly and replace it if necessary.
Check the condition of the tank and change it if necessary.
The printed circuit board manages all the functions of the washing machine. If all the problems mentioned above have been verified, change the printed circuit board.
There's too much laundry in the machine. Respect the recommended weight.
The laundry detergent is not effective.
Check that the drain pump is not clogged.
Check the state of the resistance and change it if necessary.
Check the condition of the temperature sensor and change it if necessary.
Check the status of the pressure switch and change it if necessary.
Try to change it or replace it if necessary.
The printed circuit board manages all the functions of the washing machine. If all the problems mentioned above have been verified, change the printed circuit board.
Check that your appliance is properly supplied with electricity. Also check that the socket outlet is working properly.
The water no longer arrives correctly.
Check that the drain filter is not blocked.
Check the condition of the solenoid valve and change it if necessary.
Check the state of the resistance and change it if necessary.
Check the condition of the temperature sensor and change it if necessary.
The printed circuit board manages all the functions of the washing machine. If all the problems mentioned have been verified, change the printed circuit board.

Appareil sélectionné

notice lave-vaisselle

Problem found:

Check the condition of the spray arms and change them if necessary.
Too much rinse aid is present.
Check the correct location of the racks on the rail.
Check the condition of the door seals and change them if necessary.
Check the condition of the drain pump and change it if necessary.
Check the status of the pressure switch and change it if necessary.
Check that the compression chamber is not obstructed.
Check the conformity of your electrical installation.
Check the state of the resistance and change it if necessary.
Check the status of the door safety and change it if necessary.
Check for water leaks.
Check the condition of your electrical wires and change them if necessary.
Check the conformity of your electrical installation.
Check the state of the resistance and change it if necessary.
Check the status of the door safety and change it if necessary.
Check for water leaks.
Check the condition of your electrical wires and change them if necessary.
Your plumbing installation is not in compliance.
Check the condition of the spray arms and change them if necessary.
Too much rinse aid is present.
Check the condition of the seals and change them if necessary.
Check the status of the pressure switch and change it if necessary.
Check that the compression chamber is not obstructed.
Check the condition of the tank and replace it if necessary.
The plumbing installation is not in compliance.
Check that the drain filter is not blocked.
Check the condition of the resistance and replace it if necessary.
Check the condition of the temperature sensor and replace it if necessary.
Check that the compression chamber is not obstructed.
Check the condition of the pressure switch and replace it if necessary.
Check the status of the pressure switch and change it if necessary.
Check the condition of the thermostat and replace it if necessary.
Check the condition of your electrical wires and change them if necessary.
The plumbing installation is not in compliance.
Check that the drain filter is not blocked.
Disassemble and clean the pump. Change it if necessary.
Check the condition of the solenoid valve and change it if necessary.
Check the condition of your electrical wires and change them if necessary.
The washing program has not been chosen well.
Check that the filters are not blocked.
Check that the spray arms are not blocked.
Change your dishwasher detergent.
Put salt in the dispenser.
Unclog the washing pump.

Appareil sélectionné

notice micro-onde

Problem found:

Change the microwave lamp.
There is a false electrical contact with the lamp socket. Change the socket.
Check its condition and change it if necessary.
The printed circuit board allows to manage all the functions of the microwave. If all the problems mentioned above have been verified, change the printed circuit board.
Change the lamp
Check its condition and change it if necessary.
Check its condition and change it if necessary.
Check its condition and change it if necessary.
Check its condition and change it if necessary.
Check the electrical installation and try again.
Check its condition and change it if necessary.
Check its condition and change it if necessary.
Check its condition and change it if necessary.
Check its condition and change it if necessary.
Check the electrical installation and try again.
Check its condition and change it if necessary.
Check its condition and change it if necessary.
Check its condition and change it if necessary.
Check its condition and change it if necessary.
Then it is a driver problem, check the turntable, the turntable support and the turntable driver.
In most cases, the motor is defective, so it must be replaced.

Appareil sélectionné

notice refrigerateur

Problem found:

Change the lamp.
The power supply is faulty.
Check its condition and change it if necessary.
Check its condition and change it if necessary.
The printed circuit board allows to manage all the functions of the refrigerator. If all the problems mentioned have been verified, change the printed circuit board.
Replace the fridge power cord or have it replaced by a professional.
Test the defrost resistance, for this you will need a measuring device measuring the value in Kilo Ohms between the terminals. If it is defective, please replace it. If it is in good condition, please check the components of the refrigerator motor.
Check its condition and change it if necessary.
Check its condition and change it if necessary.
Check the power supply.
Change it and try again.
Check its condition and change it if necessary.
Check its condition and change it if necessary.
The printed circuit board allows to manage all the functions of the refrigerator. If all the problems mentioned above have been verified, change the printed circuit board.
Check its condition and change it if necessary.
Check its condition and change it if necessary.

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